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FAQ

How Do I Return a Product?

We guarantee your total satisfaction by offering our world-class returns policy. New, unused goods can be returned at any time for a full refund.

New, unused goods must be returned in the condition you received them along with the original box and/or packaging, including the manufacturer tags where applicable.

If you feel that your product is eligible for a warranty evaluation by the manufacturer due to a defect in its materials or technology, contact our Warranty Department.

Return policy

Warranty Contact Information

General Requests: warranty@diavita.com

To help expedite your warranty request, please provide as much detail as possible in your email. Include the order number, purchase date, item brand, description, and a picture of the defect.

You’ll receive an email confirmation when your return is received.